Refund policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through vividshub, an online store operated by Cedar Peak Global LLC.

We want customers to have a clear and reliable process if a purchase needs to be returned.

30-Day Return Period

Eligible items may be returned within 30 days after delivery.

To qualify for a return, the item should generally:

  • Be unused and in substantially the same condition as received.
  • Include the original packaging and accessories where applicable.
  • Include your order number or other proof of purchase.

Before sending any item back, please contact us at dhuiwdhdfwe@outlook.com for return instructions.

Please do not send a return without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item.
  • Photos of the shipping package when relevant.

After reviewing the information, we may offer an appropriate solution such as a replacement, refund, or other reasonable resolution.

Items That May Not Be Returnable

Returns may not be accepted for:

  • Products that have been used, altered, or damaged after delivery.
  • Certain opened hygiene-sensitive or personal-use items.
  • Gift cards.
  • Products clearly marked as final sale.
  • Items missing essential accessories or components.

Change-of-Mind Returns

For returns due to personal preference, ordering mistakes, or a change of mind, the customer may be responsible for return shipping costs.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank, card issuer, or payment provider to post the refund.

Exchanges

If you would like a different product or variant, please contact us before returning the original item.

Exchanges are subject to product availability.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

Orders that have already entered fulfillment or have been shipped may no longer be eligible for cancellation.